Shipping & Delivery Policy

Last Updated: July 2026

At Yorba Linda Feed Store, we work to make every order clear, dependable, and easy to track from checkout to delivery.

This policy outlines how orders are prepared, dispatched, tracked, and handled if a shipment is delayed, damaged, or lost.

How We Fulfill Orders

To provide customers with a wider selection of animal care, pet, farm, and household products, some orders may be shipped from our store, third-party fulfillment facilities, or approved supply partners.

Depending on the products purchased, items from the same order may occasionally arrive in separate packages.

This fulfillment model helps us:

Maintain access to a broader product selection
Avoid unnecessary storage and inventory costs
Offer competitive pricing
Deliver products from the facility best suited to fulfill each order

Shipping origin does not affect your right to contact our customer service team for assistance.

1. Order Preparation

Orders are generally reviewed, prepared, and packed within:

2–4 business days

During holidays, promotional events, severe weather, or periods of unusually high order volume, processing may require up to:

5 business days

Business days do not include Saturdays, Sundays, or recognized public holidays.

Processing time begins after your payment has been successfully confirmed.

2. Shipping Charges

A standard shipping fee of:

$5.99 per order

will be applied during checkout unless a free-shipping promotion or alternative shipping offer is displayed.

The final shipping cost will always be shown before payment is completed.

3. Expected Delivery Timeframes

Estimated transit times begin after an order has been dispatched, not on the date the order was placed.

Delivery Location	Estimated Transit Time
United States	10–15 business days
Canada, United Kingdom, and Australia	11–16 business days
Other international locations	15–20 business days

These timeframes are estimates rather than guaranteed arrival dates.

Delivery may take longer due to carrier disruptions, incorrect address information, customs inspections, severe weather, regional service limitations, or other circumstances outside our reasonable control.

4. Shipment Confirmation and Tracking

After your package leaves the fulfillment facility, a shipping confirmation will be sent to the email address entered at checkout.

The email may include:

Your tracking number
The delivery carrier
A link or instructions for checking shipment progress

Tracking activity may not appear immediately. Please allow approximately 1–3 business days for the carrier’s system to register the first update.

A temporary lack of tracking movement does not necessarily mean the shipment has stopped moving.

5. Multiple-Package Deliveries

Orders containing several products may be fulfilled by different facilities.

As a result:

Packages may have different tracking numbers
Items may arrive on separate dates
One part of the order may arrive before the remaining items

You will not be charged an additional shipping fee simply because an order is divided into multiple packages.

6. International Customs and Import Charges

International shipments may be delivered under DDU terms, or Delivered Duty Unpaid, unless otherwise stated during checkout.

Customers are responsible for any import duties, customs charges, handling fees, or local taxes imposed by the destination country.

Please be aware that:

Customs rules differ by location
Import fees are not included in the product or shipping price unless clearly stated
Customs authorities may hold a package for inspection
Yorba Linda Feed Store cannot control or guarantee customs clearance times

We recommend reviewing your country’s import requirements before completing an international purchase.

7. Address Changes and Order Cancellations

Orders enter preparation shortly after they are submitted.

To request an address correction, product change, or cancellation, contact us within 12 hours of placing the order:

Email: service@lopliok.asia
Phone: +1 (714) 524-3222

Please include your order number and the requested change.

We will make a reasonable effort to help, but changes cannot be guaranteed once an order has been packed, transferred to a fulfillment facility, or dispatched.

Customers are responsible for checking that the shipping address is complete and accurate before submitting an order.

8. Incorrect or Incomplete Addresses

Yorba Linda Feed Store is not responsible for delivery issues caused by:

Incorrect street addresses
Missing apartment, suite, or unit numbers
Incorrect postal codes
Invalid telephone numbers
Incomplete recipient information
Refusal or failure to collect a package

If a package is returned because the address provided was incorrect or incomplete, additional shipping charges may apply before the order can be sent again.

9. Delayed Shipments

Occasional delays may occur even after a package has shipped.

Before contacting us, please:

Review the latest tracking update.
Check that the shipping address on your confirmation email is correct.
Look around the delivery location, mailbox, porch, reception desk, or parcel area.
Ask household members or neighbors whether they accepted the package.
Contact the carrier when the tracking page provides local carrier details.

If the estimated delivery window has passed and no meaningful tracking update is available, contact our customer service team for assistance.

10. Damaged Deliveries

Please inspect your order shortly after it arrives.

If a product or package is damaged during transit, contact us within 72 hours of delivery and provide:

Your order number
A description of the damage
Clear photographs of the product
Photographs of the shipping packaging and label

After reviewing the information, we may provide a replacement or another appropriate resolution.

Please do not discard damaged products or packaging until your request has been reviewed.

11. Lost Packages

A package is not considered lost solely because tracking has temporarily stopped updating.

When a shipping carrier formally confirms that a package was lost in transit, Yorba Linda Feed Store may arrange a replacement at no additional product or shipping cost.

Claims involving packages marked as delivered will be reviewed separately. Customers may be asked to contact the carrier or local delivery office before a resolution is issued.

12. Packages Marked as Delivered

When tracking shows that a package has been delivered but you cannot locate it, please check:

Your mailbox or parcel locker
Front, side, and rear entrances
Building reception or management offices
Safe locations around the property
Household members and nearby neighbors

Some carriers mark packages as delivered shortly before the physical delivery is completed. Please allow up to 48 hours before reporting the package as missing.