Last Updated: July 2026
At Yorba Linda Feed Store, we want every customer to feel comfortable placing an order with us. This policy explains the requirements for requesting a return, reporting a damaged product, exchanging an item, and receiving an approved refund.
1. Return Request Period
Most eligible products may be returned within 30 days from the date of delivery.
A return request must be submitted within this 30-day period. Requests received after the return window has expired may not be approved.
To qualify for a standard return, the product must:
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Be unused, unwashed, and in resalable condition
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Show no signs of wear, installation, alteration, or misuse
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Include all original labels, accessories, manuals, and components
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Be returned in its original product packaging
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Include a valid receipt, order confirmation, or other proof of purchase
Products that do not meet these conditions may be refused or may qualify only for a partial refund.
2. Requesting Return Authorization
Before sending any item back, please contact our customer service team:
Email: service@lopliok.asia
Phone: +1 (714) 524-3222
Please include:
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Your full name
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Your order number
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The product you wish to return
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The reason for the return
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Photographs when the item is damaged, defective, or incorrect
Once the request has been reviewed, we will send you the applicable return instructions and confirm where the product should be shipped.
Do not mail a return to our business address unless our customer service team has specifically instructed you to do so.
Packages returned without prior approval may be rejected, delayed, or sent back to the sender.
3. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer-Preference Returns
When a return is requested because of a change of mind, incorrect size selection, accidental purchase, or another customer-preference reason, the customer may be responsible for return shipping costs.
Store or Fulfillment Errors
Yorba Linda Feed Store will cover reasonable return or replacement shipping costs when we confirm that:
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The wrong product was delivered
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The item arrived damaged
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The product has a verified manufacturing defect
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The received item differs materially from the order confirmation
Any prepaid return label must be used according to the instructions provided by our support team.
4. Damaged, Defective, or Incorrect Products
Please examine your package soon after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 72 hours of delivery.
Your message should include:
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Your order number
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Clear photographs of the product
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Photographs of the outer packaging
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A photograph of the shipping label
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A brief description of the problem
Please keep the product and all original packaging until the claim has been reviewed.
Depending on the circumstances, we may provide:
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A replacement product
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A missing component
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Store credit
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A partial refund
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A full refund
The appropriate resolution will be determined after reviewing the submitted information.
5. Products That Cannot Be Returned
For health, safety, quality-control, and regulatory reasons, certain products are not eligible for return.
Non-returnable products may include:
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Animal feed, treats, supplements, or other consumable goods
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Opened food or nutrition products
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Perishable or temperature-sensitive products
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Plants, seeds, or live goods
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Personalized, engraved, or custom-made products
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Opened grooming, hygiene, or personal-care items
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Products exposed to contamination or animal use
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Hazardous materials, fuels, chemicals, flammable liquids, or compressed gases
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Clearance products marked as final sale
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Gift cards or digital-value products
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Items damaged through improper use, storage, assembly, or maintenance
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Original shipping or expedited-delivery charges
A product is not automatically returnable simply because it falls within the 30-day period.
Please contact us before purchasing when you are uncertain about the return eligibility of a specific product.
6. Animal Feed and Consumable Products
Because Yorba Linda Feed Store may offer animal feed, treats, supplements, and related consumable products, additional restrictions apply.
For safety reasons, opened consumable products generally cannot be returned.
If a sealed product arrives damaged, expired, contaminated, incorrectly labeled, or materially different from the item ordered, contact us immediately with photographs of:
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The product
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The lot or batch number
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The expiration date
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The damaged packaging
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The shipping label
Do not feed a product to an animal when the packaging appears damaged, opened, contaminated, or otherwise unsafe.
7. Exchanges
We do not guarantee direct product-for-product exchanges.
The most efficient way to receive a different product, size, or variation is usually to:
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Request a return for the original eligible item.
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Wait for the return request to be approved.
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Place a new order for the preferred product.
Placing a replacement order before the original return is completed does not guarantee reimbursement for the first item.
8. Order Cancellations
Orders may enter processing shortly after checkout.
To request a cancellation, contact us as soon as possible and preferably within 12 hours of placing the order.
Cancellation requests are not guaranteed once the order has:
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Entered fulfillment
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Been packed
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Been assigned a tracking number
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Been transferred to a shipping carrier
Once an order has shipped, it must be handled under the applicable return procedure.
9. European Union Cancellation Rights
Customers receiving qualifying orders within the European Union may have the right to withdraw from an eligible purchase within 14 days of delivery, without providing a reason.
To use this right, the customer must notify us within the applicable period.
Returned products must generally be:
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Unused and unworn
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Complete and undamaged
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In their original packaging
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Accompanied by proof of purchase
Certain products remain exempt from cancellation rights, including perishable goods, opened sealed hygiene products, customized items, and other products excluded under applicable consumer law.
The customer may be responsible for return shipping unless the product is defective, incorrect, or otherwise required by law to be returned at the sellerβs expense.
10. Return Inspection
After an approved return reaches the designated return facility, the item will be inspected.
The inspection may verify:
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The productβs condition
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Whether all parts and accessories are included
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Whether the original packaging is present
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Whether the product shows evidence of use or damage
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Whether the returned item matches the original order
We will notify you after the review is completed.
Products returned in an incomplete, used, damaged, or unsellable condition may be rejected or subject to a reduced refund.
11. Refund Processing
When a refund is approved, it will normally be issued to the original payment method used for the purchase.
Please allow up to 10 business days for us to process an approved refund after the return has been inspected.
Your bank, credit card company, PayPal, or other payment provider may require additional time before the funds appear in your account.
The time required for the refund to post is controlled by the financial institution and is outside our direct control.
If more than 15 business days have passed since you received confirmation that your refund was issued, contact us at:
12. Partial Refunds
A partial refund may be considered when:
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The product has been used or altered
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Parts, accessories, or manuals are missing
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The original packaging is damaged or absent
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The item is returned in a condition different from how it was received
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The product has been damaged for reasons unrelated to shipping or manufacturing
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The return is received outside the approved return period
Any applicable deduction will be explained after inspection.
13. Original Shipping Charges
Original shipping, handling, expedited delivery, customs, and import charges are generally non-refundable.
An exception may apply when the entire order is refunded because of a confirmed error by Yorba Linda Feed Store or when reimbursement is required by applicable law.
14. Refused and Undeliverable Packages
Customers are responsible for providing a complete and accurate delivery address.
When a package is refused, unclaimed, or returned because of an incorrect or incomplete address, the following costs may be deducted from the refund:
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Original shipping fees
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Return-to-sender charges
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Carrier handling fees
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Reshipping expenses
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Customs or import costs
Consumable, perishable, or damaged items returned by the carrier may no longer be eligible for a refund.
15. Chargebacks and Payment Disputes
We encourage customers to contact us before opening a chargeback or payment dispute.
Our customer service team will review eligible order, delivery, return, and refund concerns in accordance with this policy.
Submitting a chargeback does not automatically qualify an order for a refund and may delay the resolution while the payment provider conducts its investigation.
16. Contact Information
For return authorization, damaged-product claims, refund questions, or assistance with an order, contact:
Yorba Linda Feed Store
3782 N Rose Dr
Yorba Linda, CA 92886
United States
Phone: +1 (714) 524-3222
Customer Service Email: service@lopliok.asia
Please include your order number in all return and refund inquiries so our team can assist you efficiently.